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Balance Scorecard

It is OUR point-of-view that performance management is the on-going process of setting performance expectations, providing feedback and coaching to reach those expectations, and reviewing and recognizing performance results.


  • Step by step process of formulating a strategy
  • The cascading and alignment process of strategy
  • Definition and link of Balanced Score Card to Strategy
  • Use of Balanced Score Card as a performance management tool
  • Use of Balanced Score Card as a communication tool
  • Identification and management of risks of Implementation


3 Days

  • Executive Directors/ Board Members
  • Functional Managers
  • Strategy/Performance Officers
  • Human Resource Officers
  • Risk Managers


  • Understand how a strategy is formulated,
  • Be able to participate fully in the development of Strategy Maps and Scorecards
  • Understand how the objectives and vision of a strategy are cascaded to them at their level
  • Understand the link between the strategic planning process and the performance management process
  • Understand how the strategic objectives will be monitored and measured at all levels of the organization including their own
  • Distinguish between a scorecard and a performance agreement.
  • Be able to complete a performance agreement detailing your Key Performance Areas, Key Performance Indicators, objectives, tracking sources, competencies, and development activities
  • Understand how the Balanced score card, as a measuring tool, will be used to measure their performance, in line with the agreed strategic objectives

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